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Refund Policies

This page outlines refund policies for products and services purchased through both, our platform and those of our partners (UCA Enterprises, Wonky's NSFT).

Please review the applicable refund terms carefully before completing your purchase, as policies may vary depending on the type of product (digital or physical). By completing a transaction, you acknowledge and agree to the terms described on this page.

Digital Products

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Last Updated: January 2026

Due to the digital nature of our products, all sales are considered final once access or delivery has occurred.

Please review this policy carefully before completing your purchase.

1. DIGITAL PRODUCT POLICY

Digital products include, but are not limited to:

  • Downloadable guides and PDFs

  • Digital courses or programs

  • Digital tools, frameworks, or access-based content

Once a digital product has been delivered or access has been granted, it cannot be returned.

2. NO AUTOMATIC REFUNDS

We do not offer automatic refunds for digital products.
This includes situations where:

  • You change your mind

  • You decide the product is not a good fit

  • You do not complete or use the product

  • Expectations were not met

3. EXCEPTIONS (LIMITED & DISCRETIONARY)

Refunds may be considered at our sole discretion in the following cases:

  • Duplicate purchases

  • Technical issues that prevent access and cannot be resolved

  • Accidental charges caused by system error

Refund requests must be submitted within 7 days of purchase.

4. HOW TO REQUEST A REVIEW

To request a refund review, contact us at:

Email: [your support email]

Include:

  • Full name

  • Email used at checkout

  • Product purchased

  • Date of purchase

  • Brief explanation of the issue

Submitting a request does not guarantee approval.

5. CHARGEBACKS & DISPUTES

Initiating a chargeback without first contacting us may result in:

  • Revocation of access to the digital product

  • Suspension from future purchases

We reserve the right to contest unjustified chargebacks using transaction and delivery records.

6. POLICY CHANGES

We reserve the right to modify this Refund Policy at any time. Updates will be posted with a revised effective date.

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PHYSICAL PRODUCTS

Last Updated: January 2026

We want you to feel good about your purchase and confident trying our products. The guidelines below are designed to be fair, clear, and respectful of both you and the nature of our physical products.

RETURNS, EXCHANGES & STORE CREDIT

If your product arrives and you realize it’s not the right fit, we’re happy to help.

  • Unopened and unused products may be eligible for:

    • An exchange, or

    • Store credit toward a future purchase

Please contact us within 14 days of delivery to start the process.

Returned items should be:

  • In their original packaging

  • In resellable condition

  • Free from damage or signs of use

Shipping costs are not refundable unless the return is due to an error on our end.

OPENED PRODUCTS (INDIVIDUAL USE ITEMS)

Some of our products are designed for personal or individual use, which means we can’t always accept full returns once they’ve been opened.

That said, we understand that things don’t always go as planned.

For opened products, we may offer—at our discretion:

  • A partial refund, or

  • Store credit toward another product

Each request is reviewed individually, based on:

  • Product condition

  • Amount used

  • The reason for the return

Our goal is to be reasonable while maintaining product safety and quality standards.

ITEMS THAT CAN’T BE RETURNED

The following items are not eligible for return:

  • Products marked as final sale

  • Items returned outside the return window

  • Products damaged by misuse or improper handling

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or if you received the wrong item, please let us know within 5 days of delivery. We’ll make it right as quickly as possible through a replacement, exchange, or store credit.

HOW TO REQUEST HELP

To request a return, exchange, or credit, please email us at:

Email: [your support email]

Include:

  • Your name

  • Order number

  • Product name

  • A brief explanation of the issue

Photos may be requested to help us resolve things efficiently.

STORE CREDIT DETAILS

  • Store credits are issued electronically

  • Credits do not expire unless otherwise stated

  • Credits can be used toward future purchases but are not redeemable for cash

A NOTE ON CHARGEBACKS

If something isn’t right with your order, we encourage you to reach out to us first. We’re usually able to resolve issues quickly and fairly. Chargebacks without prior contact may limit future refund or credit eligibility.

POLICY UPDATES

We may update this policy from time to time. Any changes will be posted here with an updated effective date.

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